FAQ
Orders & shipping
Which countries do you ship to?
We currently serve major countries across Europe and Asia, plus parts of North America (selectable at checkout). If your address isn't on the list yet, email us and we'll help evaluate it.
How is shipping calculated?
Shipping is calculated automatically at checkout based on destination, weight, and carrier rates. We review and dispatch your order within 1 business day.
How long does delivery take?
It depends on which warehouse ships your item:
- Shipped from our Germany warehouse: approx. 3–5 business days
- Shipped from our China warehouse: approx. 7–11 business days
These estimates already include our 1 business day processing time. Customs clearance and peak logistics seasons may add some delay. The estimate for each item is shown on its product page.
Returns & warranty
Do you offer no-reason returns?
Yes. Within 14 days of receiving the goods you can return them without giving a reason. You may inspect the product as you would in a shop — the packaging may be opened for that purpose. You are only liable for any loss in value caused by handling beyond what is necessary to check the product's condition. Return shipping is paid by the buyer.
How do I request a return?
Sign in to your customer account, open the order and request the return there — every request is reviewed by us individually and you'll get an email once it's approved. Alternatively, email us and we'll take care of it.
How long is the warranty, and what if something breaks?
The unit carries a 12-month warranty (consumables such as filters and batteries excluded). During the warranty, non-human damage is repaired or replaced free of charge; human damage is repaired at cost. Just email our after-sales team.
Products & usage
Does the smart litter box need an app?
Yes — pairing with the app is required for full functionality (auto-cleaning, alerts, health data, etc.). The app supports iOS and Android and has no monthly fee.
How often should I change the fountain filter?
We recommend replacing it every 4–6 weeks (depending on water quality and how much your pet drinks). Filters are sold separately in the store.
Does the feeder take dry or wet food?
Current models support dry kibble only (to avoid jams and spoilage). Portion size and schedule are customizable in the app.
Payment & invoicing
Which payment methods do you accept?
Major credit cards (Visa / Mastercard / AmEx), PayPal, Shop Pay and more — selectable at checkout.
Can you issue a business invoice?
Yes. Add your company name and tax ID in the order notes, and we'll include the invoice with the shipment or mail it to you.
Other
Do you have a physical store?
No — we are an online-only store, which is how we keep prices fair. We don't run permanent discount codes either; when we do run a promotion, we announce it on the site and to our newsletter subscribers.
Do you do wholesale or custom branding?
We support OEM/ODM and bulk purchasing. Please reach out via Contact Us to discuss details.