Where We Ship

We currently ship to most countries across Europe and Asia, plus select destinations in North America. If your address is not available at checkout, please email us at support@opulpet.com and we'll help evaluate delivery options for your region.

Processing Time

Orders are reviewed and dispatched within 1 business day after payment is confirmed (excluding weekends and public holidays). You will receive a shipping confirmation email with a tracking number once your order has shipped.

Which Warehouse Ships Your Order

We ship from two warehouses: Germany (Frankfurt) and China (Shenzhen). Which warehouse your item ships from is shown on its product page, together with the matching delivery estimate.

Free Shipping in Germany

All orders within Germany ship free of charge — with no minimum order value. For international destinations, the shipping cost is calculated at checkout and shown to you before payment (currently €19.90).

Shipping Costs & Delivery Estimates

Shipping costs are calculated automatically at checkout based on destination, weight, and carrier rates. The estimates below already include our 1 business day processing time:

• Shipped from our Germany warehouse: approx. 3–5 business days
• Shipped from our China warehouse: approx. 7–11 business days
• Other European countries & Asia: approx. 5–12 business days
• North America: approx. 7–15 business days
• Remote areas: may take longer

Delivery times are estimates and may vary due to carrier delays, customs processing, or local conditions beyond our control. Our carriers do not guarantee a fixed delivery date, so we kindly ask for your understanding if a parcel takes a little longer.

Order Tracking

All orders include tracking. Once your order ships, you will receive a confirmation email with a tracking link. Please allow 24–48 hours for tracking to update after the carrier scans the package.

Customs, Duties & Import Taxes

For international shipments outside the EU, the destination country may charge import duties, taxes, or customs fees. These are the responsibility of the recipient and are not included in the product price or shipping cost. We are unable to mark items as "gift" or alter the declared value.

Lost or Damaged Shipments

If your tracking shows no movement for more than 7 business days, or your order arrives damaged, please contact us at support@opulpet.com within 7 days. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.

Address Changes

If you need to change the shipping address after placing an order, contact us within 12 hours. After the order has shipped, we cannot redirect it.

Contact

For any shipping questions: support@opulpet.com

Last updated: 24 September 2026