14-Day Return Window
You have 14 days from the date you receive your item to request a return. After 14 days, unfortunately we can't offer a refund or exchange.
Eligibility
To be eligible for a return, the item must be:
- Returned within the 14-day period — you may inspect the item as you would in a shop, and the packaging may be opened for that purpose
- Accompanied by the receipt or proof of purchase
- A non-perishable, non-personalized item
Items that are damaged due to customer use, missing parts, or returned after the 14-day window are not eligible for refund.
How to Request a Return
- Self-serve (fastest): sign in to your customer account, open the order and choose Request return. Every request is reviewed by us individually — nothing is approved automatically.
- By email: write to support@opulpet.com with your order number and the reason for return.
- We review your request within 1 business day and send you the return shipping address once it's approved.
- Ship the item back within 7 days of approval, in suitable packaging so that it arrives undamaged.
Return shipping costs are the buyer's responsibility unless the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Items
If your item arrives damaged, defective, or is the wrong product, please email us within 7 days of delivery with photos of the issue. We will arrange a free return label and send a replacement or issue a full refund at your choice.
Refunds
Once we receive and inspect your return, we will email you to confirm receipt. If approved, your refund will be processed and credited to your original payment method within 5–10 business days.
If you haven't received your refund after 10 business days, please contact your bank or card issuer, then email us if the issue persists.
Exchanges
For defective or damaged items, we replace with the same model whenever possible. If the same item is out of stock, we will offer a full refund or a suitable alternative at your choice.
Non-Returnable Items
- Digital products (videos, downloads) once accessed or downloaded
- Personalized or custom-made items
- Gift cards
- Perishable goods
Contact
For any return or refund questions: support@opulpet.com
Last updated: 16 September 2026